Privacy Policy

1. Introduction

Compald ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, preferences
• Project Information: Requirements, specifications, technical details
• Communication Data: Messages, feedback, support requests
• Payment Information: Billing address, payment method details (processed securely)

2.2 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies and Tracking: Cookies, web beacons, similar technologies
• Log Data: Server logs, error reports, performance metrics

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide and maintain our software development services
• Communication: To respond to inquiries and provide customer support
• Project Management: To understand requirements and deliver customized solutions
• Business Operations: To process payments, manage accounts, and improve services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send relevant updates and promotional materials (with consent)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: When you explicitly agree to data processing
• Contract Performance: To fulfill our service agreements
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery
• Business Partners: With partners involved in project delivery (with consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale
• Consent: When you explicitly consent to sharing

6. Data Security

We implement comprehensive security measures to protect your data:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Data protection training for all employees
• Incident Response: Procedures for handling security breaches

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on data type and purpose:

• Account Data: Until account closure plus 7 years for legal compliance
• Project Data: Duration of project plus 5 years for support
• Marketing Data: Until consent withdrawal or 3 years of inactivity
• Technical Logs: 12 months for security and performance analysis

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: To deliver relevant advertisements (with consent)
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings or our cookie preference center.

10. International Data Transfers

As a global company, we may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, please contact us: